We remain open for ear wax removal and hearing, tinnitus and balance care

Following the Government’s announcement regarding changes to COVID restrictions from 19th July, we will continue to adhere to our safety measures to ensure the welfare of all our clients and employees while we await further guidance from our professional bodies.

The health and well-being of you and your families are of the utmost importance and we would like to outline how we will be operating to ensure the safety and welfare of all our clients and our employees.

  1. All appointments must be booked in advance.
  2. Before making an appointment, we will ask a series of screening questions to ensure that it is safe to proceed with an appointment.
  3. Please apply hand gel provided on entry to the building and wear a face mask (which we can provide if necessary) throughout your visit unless you are exempt. We may ask you to use hand gel at various times during your visit. Please avoid touching surfaces as much as possible and on exiting the building please apply hand gel once again.
  4. For our part we will wash our hands thoroughly before interacting with you and wear disposable protective equipment. We will also do our utmost to minimise any interactions at less than 2m.
  5. We will provide you with an appointment letter in case your reason for leaving home is questioned.

We are also offering some remote support consultations if this is your preference, so if you have any hearing, tinnitus or balance enquiries please do call or email us:


Phone: 01325 605045

Regular updates on COVID-19 are posted on the Public Health England Website:

Go to NHS.UK/coronavirus for information about the virus and how to protect yourself. 

Thank you for helping us to keep everyone safe. We look forward to welcoming you soon at North East Hearing & Balance.